Returns & refunds

Anything that arrives damaged, faulty, or is not what you ordered can be returned. We pay the return freight in those cases.

For a change of mind, write to us before the item is used or assembled and we will tell you what is possible for that specific product. Return freight on furniture is substantial and is assessed per order.

Items that have been assembled, modified, or used beyond what is needed to check fit and function.

Made-to-order and custom-specified items, which are built after the order is placed.

Email [email protected] with your order reference, the product, and photographs of the problem. Write to [email protected] and we will respond, usually within one working day.

Keep the original packaging until you are satisfied with the product. Furniture cannot safely travel back without it.

Approved refunds are paid to the original payment method. Your bank decides how quickly it appears on your statement, which is usually a few working days after we release it.

Where a delivery charge was paid on an order that is being returned for a fault on our side, that charge is refunded too.