Shipping policy
How orders are dispatched, what delivery costs, and what happens if something arrives damaged.
Where we deliver
We deliver across India. Some pincodes are served only by surface freight, which takes longer than the metros.
If you want to check your pincode before ordering, send it to us and we will confirm.
Delivery cost
Furniture is bulky, and freight is charged on volume rather than weight — an assembled task chair bills at far more than it weighs. Delivery is therefore quoted per order, against your actual pincode, rather than estimated from a table.
The delivery charge is shown before you pay. There is nothing added after.
Dispatch and tracking
Orders are picked and dispatched on working days. You receive tracking details by email as soon as the consignment is handed to the courier.
Large items are delivered to your door. Carrying them upstairs is subject to what the building allows and what the delivery team can manage safely.
Damage in transit
Check the carton before you sign for it. If the packaging is visibly damaged, photograph it and refuse the delivery, or note the damage on the delivery sheet.
Report transit damage to us within 48 hours of delivery with photographs of the carton and the item. Write to [email protected] and we will respond, usually within one working day.
Questions about this policy? Write to [email protected].